Creating knowledge from an incident with NowAssist

[NatsukiO]

When creating knowledge from an incident with Now Assist, can you give instructions at the prompts like in general GEN AI to create your ideal knowledge?

Also, can I adjust the Now Assist G&A search results? For example, bullet points. .

[Vickie Runyon · Accepted solution]

When using Now Assist to generate a KB article, only the standard templates (OOTB) are available. There is a future expectation that Now Assist will support custom templates, but an unknown timeframe for that feature. If you choose a custom template in the Now Assist workflow, the AI features will not be presented.

[PaulSylo]

HI @NatsukiO - May be i am wrong !- see this link how to do , it will give some good idea.

https://www.servicenow.com/community/knowledge-management-articles/preparing-your-knowledge-template...

[Vickie Runyon · Accepted solution]

When using Now Assist to generate a KB article, only the standard templates (OOTB) are available. There is a future expectation that Now Assist will support custom templates, but an unknown timeframe for that feature. If you choose a custom template in the Now Assist workflow, the AI features will not be presented.

[NatsukiO]

Can ServiceNow's NowAssist create an ideal knowledge article when given a prompt, similar to Generative AI?
Also,When I create an article template with the photo below, will it not be possible to create it with NowAssist?

[KevinChua]

Hi @NatsukiO ,

Check out the Agentic AI - Automated KB Generation solution by Work4Flow to expand your Use Case into historical incidents.

Regards,

Kevin

[anubhavkapoor76 · Accepted solution]

@NatsukiO - As of now, you cannot edit the prompts for OOB skills.