Custom skill getting stuck while triggering from VA

[Debolina]

Hi All,

I am trying to run a custom skill through virtual agent. While testing I can see that the virtual agent is picking up the correct skill, starting the skill and then getting stuck. Although the custom skill is working while testing it in through run test and also when triggered through ui action. Any way to troubleshoot?

[PaulSylo]

Hi @Debolina

I got this from FAQ

Please the first response. Many time custom skill may not work , de to connectivity issue,. which can be dealt by creating the HI support ticket.

[anubhavkapoor76]

@Debolina - Is the custom skill a part of any scoped app? If yes then navigate to the app record and set the runtime access tracking policy to None and also check the applicate cross scope privilege table (sys_scope_privilege) if any record is pending to be allowed otherwise you will have to create a record manually in this table (from Global scope to that application's scope)