Dashboard for AI Agents

[dhivyal94299399]

Hi Community,

I wanted to know whether and how can I create a dashboard for AI Agent usage. There are multiple AI agents and use across multiple modules (Incident, Problem, change). I wanted the dashboard to show when a AI agent is used and by which ServiceDesk Agent including the record where the AI agent is used.

Regards,

[Tanushree Maiti]

Hi @dhivyal94299399 

OOB AI Search analytics dashboard  is in place.

Check the Key Tables Used in ServiceNow Agentic AI (Development, Migration, and Troubleshooting) 

Check the data and as per your requirement, build the report/dasboard.