Does updating the glide.knowman.view_age.days system property impact AI search results
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11-05-2024 01:57 PM
Does updating the glide.knowman.view_age.days system property impact AI search results and how articles are returned in Now Assist? I know AI search which is the first layer for returned results in Now Assist is determined based on relevancy which includes freshness. We're considering updating this property to display all views on our knowledge articles instead of limiting it to what is specified in this system property. However, we are unsure if updating this property would impact AI search which is not desired.
More details on this property is available here - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0718592
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11-05-2024 06:23 PM
@qprinsloo The glide.knowman.view_age.days property controls how the view count for knowledge articles is calculated over a specific timeframe, affecting how views are displayed but not the articles' freshness. Adjusting this property would impact the display of view counts but should not affect AI Search relevancy in Now Assist, as relevancy incorporates multiple factors, including content freshness. More details can be found in below article:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0718592
Hope this will help you.
