Hello all,
We recently enabled the Enhanced chat feature of Now Assist in VA and have an issue at the end of every conversation.
When a topic flow ends, the user is being asked "All done! Is there anything else I can help you with?"
However, no matter what we answer, it just repeats the same question endlessly:
The OOTB setup from a demo environment (without enhanced chat):
Our setup:
This issue seems to be specific to the Enhanced chat feature because when we turn that off, it works perfectly fine in the standard chat and the question is not even triggered.
Some questions:
1. Does anybody know where this anything else line is coming from and where we need to fix it?
2. Is it mandatory to configure an "Anything else" topic when you use Enhanced chat?
Thanks in advance for your help
Hi @Abhilasha G T ,
1. Navigate to Assistant Designer
2. Open "Now Assist in Virtual Agent (default)"
3. Explore "Chat experience" and "Response feedback" options in the settings
