Error running Now Assist builder skill: "There might be inactive configuration settings"

Jon G Lind
ServiceNow Employee
ServiceNow Employee

I recently installed (and thought I had setup) Now Assist for Catalog Builder.  The first time I ran a sample prompt, though, I got the following error message

 

Now Assist couldn't generate the catalog item. There's a problem in preparing your request. There might be inactive configuration settings that need attention. Contact your administrator.

 

That didn't really explain much, and of course *I* and the administrator and I couldn't figure out how to solve it, just that it was a missing a Capability called "Catalog Creation".

 

JonGLind_0-1755619566376.png

 

I haven't confirmed it, but I believe that this could be an issue for other builder skills as well.

1 ACCEPTED SOLUTION

Jon G Lind
ServiceNow Employee
ServiceNow Employee

So, the issue turned out that I did not have a default model assigned to this skill.  This was not clear at all from the error message.  To fix it go to the following an choose a model.  In my case I chose Azure Open AI

Now Assist Admin => Settings => Manage model providers => [Edit model provider button] => Edit provider for skill => {Here you will find the skill and assign LLM} => [Save and Activate button]

How to Set LLM for Skill - 720.gif

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1 REPLY 1

Jon G Lind
ServiceNow Employee
ServiceNow Employee

So, the issue turned out that I did not have a default model assigned to this skill.  This was not clear at all from the error message.  To fix it go to the following an choose a model.  In my case I chose Azure Open AI

Now Assist Admin => Settings => Manage model providers => [Edit model provider button] => Edit provider for skill => {Here you will find the skill and assign LLM} => [Save and Activate button]

How to Set LLM for Skill - 720.gif