From Development to Production: Ask ServiceNow's AI Experts Anything

[ryanyong]

Hey everyone, I'm Ryan, an engineer on ServiceNow's Forward Deployed Engineering team. We're a team of experts and builders who've gained deep AI deployment expertise at tier 1 technology companies and research labs. We're certified experts on the ServiceNow AI Platform, with direct access to Product and the ServiceNow C-suite.

What we do
We partner directly with customers facing the most complex challenges to co-innovate agentic AI use cases and ship them to production on the ServiceNow AI Platform.

Why this thread
If you're a ServiceNow customer sitting on AI entitlement you haven't fully put to work, this is your chance to ask the Forward Deployed Engineers building these solutions in the field. Bring your hardest questions about moving from unused credits to AI running in production, and getting the most value out of your existing ServiceNow investment.

Ask us anything. We are the subject matter experts, and we will get you an answer.

We'll be answering live from August 3rd to 7th. Post your question anytime between now and 8/7, upvote the ones you want answered first.

[Rami8]

What's your biggest blocker in agentic implementations, and what do customers consistently underestimate about it?

[rpriyadarshy]

Hi Team

We may get a Project where we have to deploy AI Agents for Voice & Now Assist VA Chat. Currently we have Servicenow Limitation of Different AI Agents for Voice and Chat/NAP based. I was looking for An appraoch to Minimize coding ,  so apart from Shared Tool among these agents what else you suggest?

Voice Ccaas Solution here will be Amazon Connect .

Regards

RP

[glideFather]

ahoy @ryanyong,

thanks for this AMA thread, I wanted to ask about debugging options for Now Assist development. I remember creating a custom NA Skill, it was to generate a knowledge template and it was difficult for me to find what's wrong. it's been a while and i don't remember any detail to explain my struggles better.

So I would be genuinely curios.. what tools for debugging do you use in general.

Thanks!

[Marc_007]

Hello SNOW Gurus,

     We are looking into Agentic Agents for the SOC. What are the most common pit falls and challenges for your customer during the planning and testing phases? Thanks