Generate Resolution Plan Agentic Workflow is not working OOB

VarunK312799563
Tera Expert

Hi, we have created an Agentic Workflow by creating a clone of 'Generate Resolution Plan'. We have just added UI action and not performed any other changes. However, there are two issues we found:

1. UI action not appearing on Incident form
2. 'Next action recommendation AI agent' not running even though it is explicitly called out in Agentic Workflow steps.

 

Anyone faced similar issue and knew the resolution?

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