How to create reporting for AI Agent usage

[KV_]

Hi Everyone,

I wanted to create a report to show list of AI agents used in an incident and which user(the member of ServiceDesk) utilized it.
So the dashboard can be included with the report which shows "This AI agent is used in this incident by this user", similar to other AI agents.

I have went through the tables and the data is not found which I'm expecting.

I used Execution Plan table for AI agent which has the AI agent but the record details are not in the table.
Generative AI usage logs table was also in vain
Can anyone assist me how can I achieve this. 

Thanks in advance.


Regards,
KV

[Tanushree Maiti]

Hi @KV_ 

Check this KB: KB2751618 sys_gen_ai_usage_log: Frequently asked questions about reporting on Now Assist skill usage 

OOB AI Search analytics dashboard  is in place.

Check the Key Tables Used in ServiceNow Agentic AI (Development, Migration, and Troubleshooting) 

Check the data and as per your requirement, build the report/dasboard.

[Legarth1]

Have you checked out the sys_generative_ai_log table? This one holds Created By as well as metadata document (task) 

[rpriyadarshy]

  Late Reply - But Kind of Data Points you are looking for your report is not exposed as Of now . Rather Service Now Gives you OOTB Dashboard for AI Agents Analytics .

AI Agent Analytics dashboard • Australia Enable AI • Docs | ServiceNow

Formula indicators for AI agentsNameDescription

% of conversations with an AI agent or agentic workflow defined	Number of conversations in Now Assist panel or Virtual Agent with a defined AI agentic or agentic workflow divided by the total number of conversations.
Average time to close a task	Average time taken for a task to go from creation to closure.
Average time to close a task with AI agent assist	Average time taken for a task to go from creation to closure with an agentic workflow or AI agent involved.
Efficiency gain	Percentage efficiency gain comparing average time taken to close a task with AI agent assist against a task closed without AI agent assist.
Percentage of tasks closed using AI agents	Number of tasks closed using AI agents and agentic workflows divided by the total number of tasks.

OOTB Dashboard id very detailed one with So many Indicators.

Regards

RP