Dear all,
I have setup a Twilio voice agent which is capable of creating an Incident based on a voice agent conversation
The voice agent is asking some question and then based on my reply send the conversation in the incident description as seen below
As you can see from description field, the question and answer are formated strangely.
What I would prefer is to have a summarize of the conversation and points discuss enumerated as bullet point or other natural information by avoiding Question = Answer
I am using for that the OOTB "Create incident with voice AI agent" which is an Action ITSM which is refered from configuration
What I would like to do is that :
- incident desciption is written in a different way before creating the incident ( prompt adjust maybe)
- Incident category and Subcategory set correctly according to conversation
- Incicent impact and Urgency set corrcetly as well
- Incident chanel should be set to Voice Agent
Any idea how should I update the Ai Agent to reflect my change ?
Do I need to add some extra tool which does this OOTB ?
Do I need to update the prompt at some point ?
I have notice that when I click on this voice Agent I do not see how to adjust or add tools if needed and Test it before publishing. It is done in a form of different way than Skill
Any idea how to do to reach my goal?
Hello @Naveen20 , I do not have any Test button on teh way you mentionned for my AI Agent
See screenshot below :
Any different because of Voice Type ?
