I want to create VA topic to show related incidents based on given short description using AI Search

Narayan K · ‎03-07-2025

I want to create VA topic LLM to show related incidents based on given short description using AI Search.

I tried to find any relevant documents but didn't get any. Kindly let me know if there is any way to configure this.

Dr Atul G- LNG · ‎03-07-2025

Interesting use case, and I don't think we can get a document that provides a step-by-step guide. You can check this post and see if it's helpful.

https://www.servicenow.com/community/virtual-agent-nlu-forum/how-virtual-agent-be-able-to-search-eve...

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

Dr Atul G- LNG · ‎03-07-2025

Hi @Narayan K

Interesting use case, and I don't think we can get a document that provides a step-by-step guide. You can check this post and see if it's helpful.

https://www.servicenow.com/community/virtual-agent-nlu-forum/how-virtual-agent-be-able-to-search-eve...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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