incidents should not be marked as "Resolved"

[nehasingh98]

incidents should not be marked as "Resolved" unless there are work notes explaining the resolution.

[Runjay Patel · Accepted solution]

Hi @nehasingh98 ,

You can create Onsubmit client script and use below code.

function onSubmit() {
    //Type appropriate comment here, and begin script below
   
 if (!g_form.getValue('work_notes') && g_form.getValue('state')==6) {
        g_form.addErrorMessage('Work Notes field is required.');
        return false;
    }
    return true;

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If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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[Runjay Patel · Accepted solution]

Hi @nehasingh98 ,

You can create Onsubmit client script and use below code.

function onSubmit() {
    //Type appropriate comment here, and begin script below
   
 if (!g_form.getValue('work_notes') && g_form.getValue('state')==6) {
        g_form.addErrorMessage('Work Notes field is required.');
        return false;
    }
    return true;

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

-------------------------------------------------------------------------

[Ravi Chandra_K · Accepted solution]

Hello @nehasingh98 

Condition - State Change to Resolved.

You can achieve this by on change and on submit client script by using below statement 

g_form.setMandatory('work_notes', true);

g_form.addErrorMessage("worknotes are mandatory")

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra