Hi ,
I am trying to add the skill prompt for Incident Summarization skill. I am trying to add the caller id and assigned to fields inside my skill prompt.
But even after updating the prompt, finalizing it and publishing the latest version of the prompt, I am unable to see the changes that is getting reflected in the Incident form.
Currently the Summarize button will populate the details in a generic way. But I need to get the details of the Caller and the Assigned to while summarizing the Incident.
Can someone advise.
