Inconsistency with GenAI responses
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ā03-10-2025 04:15 AM
Hi,
I have created a custom Now Assist Skill kit (NASK) for summarization. I am experiencing an issue with GenAI responses where the output is inconsistent. Sometimes, the AI generates a full response as expected while other times, the response appears truncated or incomplete.
Issue Details:
- The same prompt occasionally results in different response lengths.
- No clear pattern - sometimes the full response appears, and other times it cut off.
- No explicit token and word limit is set in our configuration.
- The issue occurs in both short and long responses.
Any insights or suggestions would be greatly appreciated.
Regards
Deepak Tomar
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ā03-10-2025 05:45 AM
Then log a now Support case mate .
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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ā07-15-2025 05:22 AM
@deepaktomar Did you manage to resolve the issue ? I'm also facing similar issue where the model_output is getting truncated.