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Is it possible to write date and time of incident summary in incident summarization skill ?

ShreeP
Tera Contributor

I am able to create incident summary and able to paste it. However i want to generate date and time of incident summarization. Pls help

3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @ShreeP 

I’m not 100% sure, but when we generate the summary, the date appears like this. Now the question is—where is this date stored, and how can we use it in the Skill Kit?

DrAtulGLNG_0-1755769213016.png

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Ankur Bawiskar
Tera Patron
Tera Patron

@ShreeP 

are you referring to Now Assist Incident Summarization skill?

If yes then I doubt you can achieve as it comes from OOTB skill.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Yes , as per the statement @ShreeP  using Now Assist summary only.

 

@ShreeP 

You can log a case if you’re not able to find the data, because I’m sure the system is maintaining a log whenever any summary gets created. However, that date/time is not directly accessible to us.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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