Is it possible to write date and time of incident summary in incident summarization skill ?
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3 weeks ago
I am able to create incident summary and able to paste it. However i want to generate date and time of incident summarization. Pls help
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3 weeks ago
Hi @ShreeP
I’m not 100% sure, but when we generate the summary, the date appears like this. Now the question is—where is this date stored, and how can we use it in the Skill Kit?
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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3 weeks ago
are you referring to Now Assist Incident Summarization skill?
If yes then I doubt you can achieve as it comes from OOTB skill.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago - last edited 3 weeks ago
Yes , as per the statement @ShreeP using Now Assist summary only.
You can log a case if you’re not able to find the data, because I’m sure the system is maintaining a log whenever any summary gets created. However, that date/time is not directly accessible to us.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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