Is it possible to write date and time of incident summary in incident summarization skill ?

ShreeP
Tera Contributor

I am able to create incident summary and able to paste it. However i want to generate date and time of incident summarization. Pls help

3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @ShreeP 

I’m not 100% sure, but when we generate the summary, the date appears like this. Now the question is—where is this date stored, and how can we use it in the Skill Kit?

DrAtulGLNG_0-1755769213016.png

 

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Dr. Atul G. - Learn N Grow Together
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Ankur Bawiskar
Tera Patron
Tera Patron

@ShreeP 

are you referring to Now Assist Incident Summarization skill?

If yes then I doubt you can achieve as it comes from OOTB skill.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Yes , as per the statement @ShreeP  using Now Assist summary only.

 

@ShreeP 

You can log a case if you’re not able to find the data, because I’m sure the system is maintaining a log whenever any summary gets created. However, that date/time is not directly accessible to us.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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