LLM topic not executing after giving response

[aditimittal1801]

Hi,

I've created an Assistant in ServiceNow with the following conversational skills enabled:

1. Now Assist Q&A
2. Now Assist Multi-Turn Catalog Ordering
3. Now Assist Topics

I’ve also created a Virtual Agent LLM topic and assigned this Assistant to it.

Here’s the issue: In the Virtual Agent flow, after reaching the user_query node, a response is generated and shown in the test window — but the flow doesn’t proceed further. Specifically, it doesn't transition to the wait_over component, and the bot_response component is never executed, even though a response is visible.

Could someone help me understand why the Virtual Agent flow stops after handling the user_request? What can I do to ensure the flow continues and functions as expected?

Thanks

[abirakundu23]

Hi @aditimittal1801 ,
During test have you received any error at "user_query" steps ? Please execute the topic flow  again.
Check again "user_query" step configuration , response and use debug logs or Execution Details to track which node the flow stops at.

Please mark helpful and correct answer if it's worthy for you.

[abirakundu23]

Hi @aditimittal1801 ,
Did you get a chance to review my response ?
Please mark helpful and correct answer if it's worthy for you.