Menu header in CSM

[Hafsa1]

On the main homepage as a admin I can see "workspaces" menu item but as sn_customerservice_agent or sn_customerservice_customer" I can't see this icon. what can be the issue?

I check "ux_route" type ACL as well specific user role, everything is fine

[Tanushree Maiti]

Hi @Hafsa1 

Refer:

https://www.servicenow.com/community/csm-forum/csm-configurable-workspace-list-is-not-visible/m-p/24...

https://www.servicenow.com/community/csm-forum/csm-configurable-workspace-not-showing-added-workspac...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2047100

[Hafsa1]

@Tanushree Maiti  when impersonating with user to open csm workspace then I can see all list. But when impersonating and landing to any other page then "workspaces" menu icon on top is not visible and can't find while navigating it too.

[Tanushree Maiti]

Hi @Hafsa1 

Validate it.

1. https://www.servicenow.com/community/developer-forum/page-in-workspace-not-visible-to-assigned-user-...

2. https://www.servicenow.com/community/creator-studio-forum/workspace-menu-items-not-visible-for-imper...