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My agent issue

farukkhanr
Mega Contributor

‎10-22-2025 08:12 AM

Type of Incident: Application
Selected Application: ServiceNow
When you use the Ask my agent - when entering it, indicating hi or hello it asks you what you would like to do, if you select I need more help, it ends the chat and thanks you for using our support chat.

How to resolve this issue.

0 Helpfuls
  • 240 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎10-22-2025 08:22 AM

Hi @farukkhanr 

 

Are you referring to VA or Now Assist? Any screenshot do you have?

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