Now assist ai agent not visible after plugins installed

deepaktomar · ‎03-18-2025

Hi All,

I have installed the plugin (Now Assist AI Agents) and assigned required roles (sn_aia.admin) for AI agent. but even after this I am not able to find Now Assist AI Agent from All.

Do I need to install other plugins to make Now Assist AI Agent functional cause no dependencies was showing at the installation time.

Added a screenshot below for your reference. Please let me know if anything is left.

Regards
Deepak Tomar

Dr Atul G- LNG · ‎03-18-2025

Hi @deepaktomar

If this case, log a now support case or speak to your SN account manager.

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Dr. Atul G. - Learn N Grow Together
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View solution in original post

Dr Atul G- LNG · ‎03-18-2025

Hi @deepaktomar

I am sure it is not PDI.

https://www.servicenow.com/docs/bundle/vancouver-intelligent-experiences/page/administer/now-assist-...

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG · ‎03-18-2025

Hi @deepaktomar

Try to repair the plugin

Logout and log back

try cache.do

Search like this

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG · ‎03-18-2025

https://www.servicenow.com/docs/bundle/vancouver-intelligent-experiences/page/administer/now-assist-...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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SanjivMeher · ‎03-18-2025

Based on the documentation in the below link, you need to activate the Now Assist Panel
https://www.servicenow.com/docs/bundle/yokohama-intelligent-experiences/page/administer/now-assist-a...

Link to how to enable the Now Assist Panel

https://www.servicenow.com/docs/bundle/yokohama-intelligent-experiences/page/administer/now-assist-a...

Please mark this response as correct or helpful if it assisted you with your question.