Now Assist for full fledge Catalog item creation

[Divya149]

I have a requirement to build full fledged catalog item generation using Now Assist

" Users will interact with Now Assist conversationally to define catalog item details such as name, description, variables, variable sets, dependencies, and associated workflows" using Now assist . 

I have installed Creator plugin , the Catalog item generation skill is active but not visible under Now assist skills.

Catalog item can be created using catalog builder only .

also I want a fully fledged functionality to create catalog item in Now assist panel with client script generation & flow generation all together . Any Suggestion please

[pr8172510]

Hi @Divya149,
You may find the following official ServiceNow Community AI Academy video helpful, as it demonstrates how Now Assist Catalog Item Generation works within Catalog Builder:

https://youtu.be/vw7zbbQEhBs?si=3BSmBj3rhgf74usd

Catalog Item Generation is currently designed to work within Catalog Builder, not as a standalone conversational experience in the Now Assist panel.

The Catalog Item Generation skill can generate

• Catalog Item Name
• Short Description
• Description
• Questions/Variables
• Reference Fields
• Mandatory Fields

from a natural language prompt inside Catalog Builder.

However, it does not generate a complete end-to-end solution including:

• Catalog Client Scripts
• Catalog UI Policies
• Variable Sets with complex dependencies
• Flow Designer implementations
• Approval logic
• Catalog Tasks

in a single conversational interaction.

If the skill is active but not visible, please verify

• User has catalog_builder_editor and now.assist.creator roles.
• You are using Catalog Builder, where the feature is currently surfaced.

For a fully conversational experience that generates Catalog Items, Variables, Client Scripts, Flows, and Approvals together, you would likely need a custom AI Agent / custom Now Assist extensibility solution, as this capability is not currently available out of the box.

[Tanushree Maiti]

Hi @Divya149 

Check these ServiceNow documentation: 

Using Now Assist conversation to create and edit catalog items 

Creating a catalog item conversationally using Now Assist 

https://www.youtube.com/watch?v=m1InuHe_KwY&t=50s

https://www.youtube.com/watch?v=AXGHl2cMDXg&t=267s

[rpriyadarshy]

Just to add one Point here- Keep a Close eye on ASSIST Usage for each Iteration of Catalog Development.

Regards

RP