Now Assist - Case Resolution Notes Generation HRSD

JoshMartin
Tera Contributor

‎04-23-2025 06:24 AM

Hello, I am working to set up resolution notes generation for HRSD, I have the necessary plugins and have activated the Now Assist Feature to always display In-Product. However, when I resolve a case, there is no Now Assist resolution notes generated. Any thoughts on how to resolve this? Thanks! 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-29-2025 08:09 AM

Hi @JoshMartin 

I'm not sure why my answer isn't available either, but as I mentioned on day 1, the plugin needs to be repaired. It might be in another thread from you regarding the same issue.

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