Hi all,
When we customize the case summarization skill, how can you incorporate variables that exist?
The use case:
We have record producer variables that are stored on the case when it is created. We want to use those variables and send it to the LLM as part of case summarization.
Adding it as input like this did not seem to work:
Is there a recommendation or solution to incorporate Variables in summarization skill? How would IT Request Management handle this as all of those catalogs have variables?
