Now assist

[JinkaH]

As PO for knowledge management I request to activate the Now Assist Summery for knowledge in  the Service Operational Workspace.

This is the requirement and i just want to know whether knowledge summarization is available or not in the servicenow 
and if available could you please help me with the plugin name

I can see incident summarization in the Now assist skill ,Please help me with the knowledge summarization availability in servicenow and its plugin name

[Dr Atul G- LNG · Accepted solution]

No, Knowledge Summarization is not available. We can link or refer to a Knowledge Article from an Incident, or create a Knowledge Article based on an Incident with the support of Now Assist. However, this is not the same as summarization. Incident summarization is available but not the knowledge.

[yashkamde · Accepted solution]

Hello @JinkaH ,

No, ootb knowledge summarization is not available !

Also Refer this you may get help :

Reporting on Articles Used for Now Assist Knowledge Summarization 

If my response helped mark as helpful and accept the solution.

[Dr Atul G- LNG · Accepted solution]

No, Knowledge Summarization is not available. We can link or refer to a Knowledge Article from an Incident, or create a Knowledge Article based on an Incident with the support of Now Assist. However, this is not the same as summarization. Incident summarization is available but not the knowledge.

[yashkamde · Accepted solution]

Hello @JinkaH ,

No, ootb knowledge summarization is not available !

Also Refer this you may get help :

Reporting on Articles Used for Now Assist Knowledge Summarization 

If my response helped mark as helpful and accept the solution.

[Tanushree Maiti · Accepted solution]

Hi @JinkaH 

Currently  NowAssist is used in Knowledge management for following purpose. It is not used for Knowledge summarization .

refer: Using Now Assist in Knowledge Management