We are using 'Now Assist Multi-Content Response' Genius results for ESC search profile.
While testing with non-admin users also in ESC I can see both active and inactive people/HR profile results.
The people search source has not been linked to ESC default search profile. User query results have been Processed through api call response. For eg, when user query 'Who is Abel Tuter', 'Who is my manager' or search with any employee name (sys_user or hr profile). LLM generating response includes inactive members of organization as well which is misleading.
I found these docs :
https://hi.service-now.com/kb?id=kb_article_view&sys_kb_id=3c21eed293cc7adcd744b94c5cba10d2
I'm unable to see the existing knowledge schemas in knowledge graph designer as I was unable to remove the fixed filters. We should be accessing only the organization's active users/employee data in the now assist generated results in ESC portal search. Can you please share the tables to review the configurations further.
Please check the below screenshot.
