Now assist Guardian report not visible.

aloksharma31344
Tera Contributor

Hi All

I am not able to see the report data in Now Assist Guardian. However, I have already activated both Offensive Content and Prompt Injection, but the data is still not visible. Could you please let me know what steps I need to take to make the report data visible?

aloksharma31344_0-1778075703247.png

 

2 REPLIES 2

GlideFather
Tera Patron

Ahoy @aloksharma31344,

 

what you can try is to review/extend the period of these reports, perhaps the reports are showing data before it was activated or it doesn't have enough of data (you can use some profane language to see if it changes afterwards but do it smart, use a prompt such as "[bad word] written for testing purposes" just in case)

GlideFather_0-1778077096959.png

 

Eventually click the triple dots to see "Refresh" button to reload it.

 

_____
Answers generated by GlideFather. Check for accuracy.

Tanushree Maiti
Kilo Patron

Hi @aloksharma31344 

 

Ensure that you have actively generated content that triggers these filters, as the sys_generic_ai_metric table only logs data upon detection. 

Refer this KB :  Report Categories of offensive content is empty in AI Control Tower - Support and Troubleshooting K... 

 

Also some helpful link related this:

Configuring Now Assist Guardian: Offensive Content & Prompt Injection Protection

Now Assist Guardian 

 

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin: