The CreatorCon Call for Content is officially open! Get started here.

Now Assist in AI Search does not now show Source in bottom

amit_kishore
Tera Contributor

hi All,

 

we have enabled the Now assist AI Search, it is working well however we are not able see the source in the left bottom of the search results, instead we are seeing "Ask A Follow-up" . can someone please help to guide me on it.?

 

Below is the snapshot for the same highlighted in black

 

 

amit_kishore_2-1757583450516.png

 

 

kindly assist 

 

regards,

Amit

5 REPLIES 5

Brian Bakker
ServiceNow Employee
ServiceNow Employee

It only provides citations and sources, if the synthesized answer references knowledge articles. If the search results only returns Catalog Items, it will link them in the synthesized answer.

 

Screenshot 2025-09-17 at 15.09.18.png

Screenshot 2025-09-17 at 15.14.01.png