Now Assist incident summarization - Adding prompt

[JacklinR]

Hi ,

I am trying to add the skill prompt for Incident Summarization skill. I am trying to add the caller id and assigned to fields inside my skill prompt. 

But even after updating the prompt, finalizing it and publishing the latest version of the prompt, I am unable to see the changes that is getting reflected in the Incident form. 

Currently the Summarize button will populate the details in a generic way. But I need to get the details of the Caller and the Assigned to while summarizing the Incident.

Can someone advise. 

[rpriyadarshy]

@JacklinR I assume you must have Customized the OOTB INC Summarization Skill with these new Added Points for The Prompt. 

Is Same is working in NASK?

Regards

RP

[JacklinR]

Hello rpriyadarshy,

Yes I have tried in NowAssit skill kit as well. But unable to add the skill inputs additionally. 

It is not working in the OOTB inc Summarization skill even after cloning or copying the existing one.

[Me Being Mustaq]

Hi @JacklinR ,

Incident Summarization only uses the prompt and inputs from the active skill configuration that is wired to the Summarize button; simply editing the prompt in Skill Kit is not enough if that version/skill is not the one actually active and selected for Incident

If you share: Your ServiceNow version (Zurich/Yokohama/etc.), and Whether you edited OOB or a cloned skill,

a concrete example of a working prompt snippet with correct variable paths for caller_id and assigned_to can be suggested.

You may find below thread helpful:

• https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-adm...

If it is helpful, please hit the thumbs button please mark the answer as correct based on the impact!!

Kind Regards,

Shaik Mohammed Mustaq

[Vamsi_Krishna07]

Hi @JacklinR ,

As per my analysis, you cannot edit inputs for the skills even after cloning the OOB skill in NASK. To add your input to the prompt, you would first need to include caller_id and assigned_to in the inputs (Directly adding {'caller_id'} in the prompt won't work). However, ServiceNow doesn’t allow this directly. To achieve your requirement, some backend table modifications would be needed. Please refer to the attached screenshot.