Now Assist incident summarization - Adding prompt
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yesterday
Hi ,
I am trying to add the skill prompt for Incident Summarization skill. I am trying to add the caller id and assigned to fields inside my skill prompt.
But even after updating the prompt, finalizing it and publishing the latest version of the prompt, I am unable to see the changes that is getting reflected in the Incident form.
Currently the Summarize button will populate the details in a generic way. But I need to get the details of the Caller and the Assigned to while summarizing the Incident.
Can someone advise.
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yesterday
@JacklinR I assume you must have Customized the OOTB INC Summarization Skill with these new Added Points for The Prompt.
Is Same is working in NASK?
Regards
RP
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3 hours ago
Hi @JacklinR ,
Incident Summarization only uses the prompt and inputs from the active skill configuration that is wired to the Summarize button; simply editing the prompt in Skill Kit is not enough if that version/skill is not the one actually active and selected for Incident
If you share: Your ServiceNow version (Zurich/Yokohama/etc.), and Whether you edited OOB or a cloned skill,
a concrete example of a working prompt snippet with correct variable paths for caller_id and assigned_to can be suggested.
You may find below thread helpful:
If it is helpful, please hit the thumbs button please mark the answer as correct based on the impact!!
Kind Regards,
Shaik Mohammed Mustaq
