Hello, I have created an agentic workflow and I want it to trigger on a schedule (i.e daily) basis at 2:00 AM. I have added the trigger for the same. But somehow I am not able to see the records in now assist panel.I have attached the trigger snippet...
Hello!!Change Task records are not visible on Change Task related list Tab on a change form for itil users.Same is visible to admins. Please point me in the right direction to look and resolve. Thanks.Records visible to Admin Records not visible for ...
Hi Team, I tried to create one LLM topic (same topic which is provided in "Now Assist in Virtual Agent Overview" video) in virtual agent designer. Although, when I test this topic independently in virtual agent designer console its working fine. B...
Hello all, I am curious if it is possible to add records from the Web Application table as an information source in Now Assist for Virtual Agent? For example, if there is a link to Fidelity in the web application table, it would be nice for Now Assis...
How do you manage the quality of the AI-generated responses in Now Assist?
What are the main limitations or challenges you’ve encountered when configuring Now Assist in complex environments?
we've just upgraded to Yokoyama from Washington DC. We found after upgrading, now assist genius result on employee center are not showing up now which it used to be working well. For example, we query "change my password". no now assist Genius resu...
What are the best use cases you have implemented using Now Assist in ITSM, CSM, or Custom?
Hi Everyone, I was working on the Now Assist custom skill, I created the custom skill to create the summary for the capability. Now I need to evaluate the custom skill output using the data kit. I created the data set in the Data kit, There is a...
Hey everyone, I have Now Assist installed, with many ITSM, HRSD, Creator & Platform plugins installed, with skills activated, no issue, but when activating the Now Assist Panel, I follow the documentation, they turn it on, while I have extra steps co...
Requirement:One of our key requirements is to read attachments (in JSON or DOC formats) from Knowledge Articles and generate responses for users on the basis of the content in the attachments in Now Assist skill. We are currently using the following ...
Hi team,How can we integrate the Github Copilot integration with ServiceNow and what is the use of this and how can we leaverage this ? Is there any browser extension for this to integrate with ServiceNow? Best Regards,Nikita Gupta
On task 4, we are asked to add the 3 'on hold' incidents to the VTB we created but there is no option to add to VTB. The only option given is to edit the selected records
We are trying to upload attachment of more than 50 MB in knowledge article using REST API but getting 400 error.
