Sensitive Data Handler for NowAssist
Is there a way to handle sensitive data before passing to the LLM? There is nothing clearly mentioned here https://www.servicenow.com/community/now-assist-articles/now-assist-guardian-faq/ta-p/3065004
Forum Posts
Resolved! AI Agent trigger by Email inbound
Hello, i would like to trigger my AI with incoming email on my platform.I saw Trigger type Inbound Email in Define trigger tabs but the thing is it doesnt trigger at all. First of all, what should i type in Table field ? I want all my email be treate...
Now Assist plugins
Hi All, I need to implement Now Assist , but I can't download on my own instance , Do you how to get the plugin's? Regards
Now assist skills not executing.
While executing the custom skill, I am not able to execute it. The error is hereunder Please suggest a way to work on this error.
AI-Powered Incident Summarization and Skillset Extraction
Step 1: Define the Use CaseGoal: Extract and summarize key topics from incident records.Output: Store summaries and keywords in a custom table for reporting.Step 2: Create a Custom TableNavigate to System Definition > TablesCreate a table named incid...
Chat Summarization Not Working in Now Assist ITSM/CSM
We are currently experiencing an issue with the chat summarization feature in Now Assist for ITSM/CSM.When attempting to summarize a chat, the following messages appear and the feature does not work: "Chat summaries won’t appear until your IT adminis...
AI changing the way businesses
How do you see Agentic AI changing the way businesses handle decision-making and automation in the next 2–3 years?
Evaluation run in Now Assist Skill Kit is running for too long with no progress
Hi, I have created a custom skill in Now Assist Skill Kit to summarize incident resolution. I have also created an evaluation run to check the performance but it has been running from past 3 days and hasn't been completed. What steps should I follow ...
now assist ITSM chat reply recommendation feature not working in service operation workspace
Hi All I’m currently facing an issue with the Now Assist ITSM Chat Reply Recommendation feature. The feature is activated, the sn_chat_recommend plugin is installed, and the plugin has been validated. However, it is still not working in the Service O...
Now Assist OOTB Skill Clone Issue - Summarization of case/incident
Our team doesn't like the OOTB Now Assist Skill for Record Summarization since it has SLA information and CI information. We want to have only three sections while we summarize a case/incident1. Issue - Short description summary2. Key Actions - Chron...
What Data Sources Power Now Assist's "Chat Recommendation"?
Which data sources does the Now Assist skill "Chat Recommendation" refer to? Does it pull from past incident resolution history, or from knowledge articles?Based on some testing, it seems to reference past incident history, but not knowledge articles...
How do I see interactions for nowassist?
So will be new to rolling out the NowAssist search soon but I was hoping someone could help me in seeing where I could see what someone typed for their question and the answer the NowAssist returned? I'd like to review how its delivering the results....
Resolved! can we no longer access service now to submit tickets to help desk
hi, Can we no longer submit tickets to helpdesk? I am learning not a paying customer. Thanks,Aniket
Conversational Catalog Item Skipping Mandatory Question
We have a catalog item allowing users to request a replacement computer once theirs is up for refresh. The catalog item includes a mandatory question asking the user to select the computer assigned to them they are replacing. If no results are found,...
