Now Assist Panel and Virtual Agent Non-Responsive

[fieldsl]

I'm attempting to use Now Assist and Virtual Agent. With both, if you select a topic icon it will respond and complete appropriately. However, if you type language (e.g., summarize a record, check ticket). It spins on Generating a Response indefinitely. I've tested the OOB topic for check ticket and support status will render for the text, check ticket. For context I'm in GCC, we've had repeated backend configuration issues that seem to tie back to GCC. Any experience with configuring Now Assist for Virtual Agent in GCC? 

In case anyone else runs into the same issues, we've found that ServiceNow had to fix the LLM provider as some skills were defaulting to Azure OpenAI which isn't available in GCC. Also, the service scheduler was configured for commercial instead of government. 

[GlideFather]

Hi @fieldsl,

never happened to me, despite I also experience slow responses but never infinite waiting...

Try to repair the plugin or check if the skills or workflows are enabled/activated correctly. One of my custom agent got deactivated without touching it and nobody else could do it... absolutely don't understand it 😄 but it costs you nothing to check the state in the AI Agent studio:

https://your-instance.service-now.com/now/agent-studio/overview

Good luck!