Hi everyone,
I'm planning to implement a reporting feature that provides an overview of feedback given to individual skills—both out-of-the-box (OOTB) and custom ones. For example, the "case summarization" skill offers built-in thumbs up/thumbs down evaluation capabilities. Additionally, we have a table called sys_gen_ai_log_metadata_list that includes a feedback field with predefined values. I'd like to clarify first: is this table in any way connected to the thumbs up/thumbs down feedback system of the skills?
I have a few questions:
Is sys_gen_ai_log_metadata_list the correct table to retrieve user feedback values for reporting purposes?
For free-text feedback, I'd like to understand:
- Does Now Assist natively support free-text feedback comments on skills?
- If not, what would be the recommended approach to implement this feature? Should we create a separate custom table and form, or extend the existing feedback mechanism?
- How would you suggest displaying this feedback in the UI?
Any insights or best practices would be greatly appreciated!
