Hello All,
Before Now Assist Virtual Agent metrics were tracking through the Conversational Analytics Dashboard.
Which Covered Reports like :-
VA Success, Deflection Count, Deflection Pattern, Active VA Users, Conversations, Topic Flows Completed, Topic Complete, Topic Incomplete, User Feedback, Channel, Conversation End State.
My Question is how the Now Assist Virtual Agent Metrics get tracked?
Does it has the similar reports as per reference image?
Does it follow the end state as per the legacy NLU based virtual agent do?
