Now Assist with Virtual Agent is not showing proper closing message

[Sakshi Lambat]

Hi,

I am using Virtual agent with Now Assist and trying to close the chat, but still it's asking the same question again and again i.e, All done! Is there anything else I can help you with?

Please see the attached screenshot for reference and let me how to resolve this.

Thanks in advance

[Tanushree Maiti]

Hi @Sakshi Lambat 

Refer this links:

Enhanced chat - Is there anything else issue 

ServiceNow Doc: Enhanced chat 

https://www.servicenow.com/community/now-assist-forum/how-can-now-assist-va-chat-can-be-ended-no-quo...

KB2511240 Issues with Enhanced Now Assist – Live Agent Session Closure 

KB1703851 Virtual Agent Not Completing Conversation and Showing Error Message