How can Now Assist VA chat can be ended? No "End Conversation" or "End Chat" button".

[FatmaAfacan]

Activated Now Assist in Virtual Agent and doing some tests. However No "End Conversation" or "End Chat" button" is visible on chatbot by default. Could not find any configuration to enable this.

And how can Support information messages below be customized and changed?

[PoonkodiS]

Hi @FatmaAfacan 

you have to manually type end conversation

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1637971

refer this article for more information.

Regards,

Poonkodi