Plugins needed for Now Assist in Virtual Agent

[neha_chauhan]

Hi all,

We plan to implement Now Assist in Virtual Agent for our client, but the documentation doesn’t clearly specify which plugins are required. Since the client is only interested in Now Assist within the Virtual Agent, we want to avoid installing unnecessary plugins. Till now we have installed below two plugins :

1. Glide Virtual Agent
2. Now Assist in VA

However, these alone don’t seem to enable Now Assist features in the VA chat. Can anyone please provide a list of all required plugins? Do we need to install product plugins such as 'Now Assist for ITSM', or are there specific plugins that would be sufficient for our use case?

[Dr Atul G- LNG]

Hi @neha_chauhan 

https://www.servicenow.com/community/virtual-agent-nlu-articles/now-assist-in-virtual-agent-what-s-n...

[neha_chauhan]

Hi Atul,

Thanks for your reply. We have the Now Assist license but we want to avoid unnecessary plugins. We have already installed below but these do not enable Now Assist features :

1. Glide Virtual Agent
2. Now Assist in VA

[Dr Atul G- LNG]

You also need to install Now Assist for ITSM. If you check the above link and its comments, your doubts will be clarified.