Can I experience the functions of ServiceNow's AI Agent
I'm an individual user, not an enterprise user. Can I experience the functions of ServiceNow's AI Agent? And can I use AI Agent Studio?
Forum Posts
UI Creation for the Gen AI(Problem RCA)
Hello Everyone I am working on creating RCA for the problem using Gen AI. I have created a prompt successfully considering "Cause notes" & "Fix Notes" and getting result when i run the Test run. However i want to create a UI action called "Summarize ...
Is core_country automatically update ?
I noticed that there is a update data on this table last year but I can't find job or import job which updates data in table core_country. I want to ask is there really a job to update data in the table or data from this table is affected by ServiceN...
Promoting Now Assist changes from Dev to Prod
Hi Guys, What's the best way to move developments related to Now Assist from sub production environments to prod environment? I'm setting up our dev environment and production (plugin installation, updates etc) at the moment and I did some configurat...
Resolved! Now Assist case summarization configuration
Hi! A question has come up regarding configuring the case summarization skill. (1) Specifically, is it possible to remove one of the sections of the summary - namely the "SLA"? (2) If is is possible, then will that configuration persist through...
Resolved! Now Assist not picking up basic details from an incident
Any idea why Now Assist is unable to identify the affected users related to the Security Incident in the screenshot, even though they are clearly visible in the record? I've seen a demo of this same scenario where Now Assist identifies the affecte...
Resolved! Enabling Now Assist Skill Kit
Hello Everyone,Maybe a rather basic question, but it feels like I have missed something important. I am trying to enable Now Assist Skill Kit on our Instance for testing purposes, but haven't been able to figure it out yet.I have validated the access...
Now Assist keeps giving the same summary for every call/interaction record
Now Assist keeps giving the same conversation summary for every conversation as show in the screenshots below. How can I fix this?
Issue with Incident Summary Functionality
Hello Experts,I have a question regarding the Incident Summary functionality.Are there any known cases where the Incident Summary feature does not work properly?For example, if there are more than X interactions in an incident, does the summary fail ...
ServiceNow AI Agent Studio
why i cant see ServiceNow AI Agent Studio
Now Assist Skill Kit - Summarizing Multiple Incidents
Hello Experts, I have a question regarding the Now Assist Skill Kit. Is it possible to summarize multiple incidents using this feature?Specifically, I would like to know:Whether it can summarize a parent incident along with its child incidents.Whethe...
Which field does Now Assist in Virtual Agent search for catalog item?
Hi, I have activated Now Assist in Virtual Agent and Now Assist in AI search in my instance and am doing some test to know its behaviors.I have found that VA sometimes return unrelated catalog items.Do you know which fields are used for searching rel...
Resolved! Will NowAssist be available on PDIs in the future?
Hello all, Not sure, if it is too much to ask for, but will NowAssist be made available in the PDIs anytime soon? Regards, Anish
Resolved! can't get plugins
Sorry, you can't login with this ServiceNow IDPlease make sure that your ServiceNow ID uses the same email address you currently use to login to Now Support. To login to Store, you can do any of the following:Log in with a different ID Use a differen...