Preparing Topics for Now Assist
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‎06-18-2024 02:12 PM
I am hoping this is an active area. We are working on exploring Now Assist. I need to prepare the Topics for this and understand Now Assist uses the Topic Description.
The question is, How descriptive do I need to be in the Description?
Example, I have MS Teams topic with 8 common issues our users have. Does this description make sense, or do I need to add the different issues?
Common Teams issues
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‎06-19-2024 01:26 AM
Hi @Lynda1
Greetings!!
I am not that much expert in Now Assist but my thought say, creating specific topic might be a good option. Descriptiopn acyally make sense to find out the match and show the results.
Let me add expert Shamma Negi
@Shamma Negi she is expert here.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎06-19-2024 05:09 AM
Hi Lynda
When you say topic, does that mean you are trying to achieve anything via topic values?
Nowassist has multiple features in it. Which features do you want to use from the below
Summarization
Generate content
Sentiment Analysis
Flow designer creation
Flow recommendation
Let me know I will help you further
Thanks,
Shamma