Question on the 'Channels' in Chat reply recommendation

[Suggy]

As part of Activating Chat reply recommendation skill, I see a list of channels. Anyone has idea what each of them are?

[GlideFather]

Hmmmmm @Suggy never got into this situation. Maybe try to go back to the triggers and return to the second step.. such a "push" might do the trick.

Then try some checks and unchecks to see any changes.

As this is related to the gen AI capabilities, I assume it's not a PDI and thus you can raise a Case at the Support Portal to get assistance from a ServiceNow team.

Good luck

[Suggy]

@GlideFather  creating a case with support team and expecting an answer soon is like ***sorry no words***

I will have to wait for weeks and follow up every day , loose my patience etc 😉

[GlideFather]

@Suggy really? My experience was that I got replies usually within the lower units of hours.. usually I raise it at afternoon and next morning I have there proposed solution 😄

But I understand that you want to avoid this after having bad experience...

[Suggy]

You are really lucky to get that kind of support 🙂

May I know the timezone that you have set in your support profile so that I will try setting the same and see if the cases get assigned to that region.