[question] subscription, roles and application

[major li]

Hi community,

I am a little bit confused with the term subscription, roles and application in subscription management application. 

Can I understand that way that 1 subscription = 1 roles per person, while the role control both what you can do and which application you have access to.

In addition, is the concept license existent within ServiceNow? i don't find it quite often. 

Thank you community. 

[Tanushree Maiti]

Hi @major li ,

Subscriptions: The application offers a unified view of all acquired ServiceNow products (such as ITSM,  HRSD etc), enabling users to compare total licensed capacity with actual consumption.

Ref: https://www.youtube.com/watch?v=jZOZ9wyzWog

Roles: The application depends on designated roles to operate effectively. The key role is usage_admin, which grants permissions to monitor, manage, and distribute subscriptions. Additional roles can be evaluated to identify whether they utilize specific product licenses.

Ref: Subscription Management roles 

Application: This application comes pre-installed (typically found under Subscription Management in the Navigator) and plays an essential role in monitoring user-based licenses, where access is granted based on the ability to perform defined actions.

Ref: Subscription Management v2 

Overall you can check: Administration: Subscription Management & Licensing || Knowledge & Troubleshooting Resources

     Useful resources for learning about Subscription Management V2

[major li]

hi @Tanushree Maiti ,

does that mean if i purchased 10 subscription, i only have 10 user to assign with possible >10 roles to assign?

[Tanushree Maiti]

Hi @major li 

 If you purchased 10 ITIL subscriptions, you are limited to 10 unique users who can be assigned the ITIL role. 

You can have 10 users assigned 100+ roles, but if those roles require a license (like ITIL), only 10 users can have them.

[major li]

@Tanushree Maiti ,

thank you for the explanation. what is the difference and connection between the license and subscription here? 

I thought the ITIL subscription equals the ITIL license. but from your statement, they are different.