[question] subscription, roles and application

[major li]

Hi community,

I am a little bit confused with the term subscription, roles and application in subscription management application. 

Can I understand that way that 1 subscription = 1 roles per person, while the role control both what you can do and which application you have access to.

In addition, is the concept license existent within ServiceNow? i don't find it quite often. 

Thank you community. 

[Tanushree Maiti]

Hi @major li 

As per my knowledge- 

subscriptions refer to the active, ongoing contract, usually annual, that allows access to those licensed products.

licenses refer to the specific entitlements or rights purchased

Check Servicenow learning course content: 

Subscription Management Overview 

[major li]

hi @Tanushree Maiti ,

actually I have these questions after I completed the course. 

Does it mean 1 subscription = multiple license (1 license 1 user if subscription type = per user), specific for an application, which will include different roles? 

[Tanushree Maiti]

Hi @major li 

Your confusion will be cleared once you check Subscription management in your client instance.

Subscription comes up product wise like  , per product available license would be there . 

ITSM

ITOM

App Engine

GRC  

etc

for example. for ITSM , 10 ITIL/fulfiller licenses are available , if you allocate it to 7 users, then 3 license will be left.

Hope it is clear now.