Request: Now Assist Usage Reporting at Incident/User/Assignment Group Level

[ubhimani]

Need guidance on reporting Now Assist skills usage broken down by:
1. Assignment Group (cluster teams)
2. Individual Agent/User level
3. Incident-level granularity (which incidents used which skills)

Current sys_gen_ai_usage_log lacks direct incident sys_id linkage.

Any of the below tables that can be used?
• sys_gen_ai_usage_log
• sys_gen_ai_log_metadata
• sn_na_def_event
• sn_na_def_event_activity
• sys_cs_deflection_log
• sys_search_event
• sys_search_signal_event
• sys_cs_now_assist_execution
• Sys_cs_now_assist_execution_list

[rpriyadarshy]

@ubhimani  did you explored OOTB indicator details , It Seems few are there.

Now Assist Analytics dashboard indicator details • Yokohama Enable AI • Docs | ServiceNow

for example

Regards

RP