Hi All,
The screen says that "Email Sent" however I cannot find any record of the activities:
I checked the "Email" tab but it does not show the record:
I also checked Email Logs but there is no record of the above email activity:
Could you tell me where I should check to find my emails that the system said "Email sent" but there is no record of them?
(Or should I get the support from Now Support?)
Thank you in advance.
Kohama
I hold the admin roll so I don't need to gain any extra access right and so on.
Hello @HisakoK,
Could you please check if the recipient is not locked out and active? has a valid email address?
Please take a look at Outbox, Sent, Skipped and Failed modules if you are getting the email in there.
Hello @Medi C
To test new features, I only use specific sample users and this time, I chose "Christen Mitchell".
He is not locked out:
and I also checked outbound emails but no record:
from Christen Michell to Me is the default combination and it goes well sometimes
I have no idea why this person cannot send emails but can receive emails.
Is this happening for all users or some users?
Was this working fine earlier?
Did you recently upgrade?
It worked fine for me in CSM/FSM Configurable Workspace
If my response helped please mark it correct and close the thread so that it benefits future readers.
Please check if the recipient
1) is active and not locked out
2) has email address populated in user record
3) has notification preferences enabled
Use this link for troubleshooting
Troubleshooting email issues with ServiceNow
Troubleshooting Outbound Email
If my response helped please mark it correct and close the thread so that it benefits future readers.
