Service Interuption Instance is unavailable

ShaikFaheemuddi · ‎09-24-2025

When I am clicking on Now Assist I am Facing this issue How To Solve it

Service Interruption - This instance is unavailable.

If service does not restore promptly, please open a Case in the Now Support Portal or contact Technical Support via phone.

Dr Atul G- LNG · ‎09-24-2025

Hi @ShaikFaheemuddi

Is the lab in instance mode? If so, you’ll need to wait. If it’s in PDI mode, release the current PDI and take a new one."

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

Dr Atul G- LNG · ‎09-24-2025

Hi @ShaikFaheemuddi

Is the lab in instance mode? If so, you’ll need to wait. If it’s in PDI mode, release the current PDI and take a new one."

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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