Summarization of similar cases CSM

Gianluca7
Tera Contributor

an hour ago

Hi,

I need to implement a use case which, upon receiving a new case, allows me to request a summary of the solution adopted for all resolved cases at the same location and in the same category for ‘similar’ issues. What can I use to implement this? Is it possible to combine Predictive Intelligence and the Now Assist skill? What is the best way to proceed?

Regards

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Anurag Tripathi
Mega Patron

57m ago - last edited 57m ago

HI,

I believe this is a case for Task intelligence + Advanced Recommendations
Using task intelligence you can train the model and using recommendations you can configure when to show the output.

 

-Anurag
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Gianluca7
Tera Contributor

54m ago

Hi,

I have Now Assist for CSM license, what do you mean with Task intelligence + Advanced Recommendations? Which procedure?

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Anurag Tripathi
Mega Patron
In response to Gianluca7

50m ago

Task intelligence lets you build ML Models based on the data on your system, using recommendations plugin you can set it to show on the workspaces

 

Check this out 

Task Intelligence FAQ Frequently Asked Questions

Task Intelligence • Australia Enable AI • Docs | ServiceNow

 

-Anurag
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Gianluca7
Tera Contributor

17m ago

what is the recommendation plugin? Is it free or not?

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