summarize Procurement case in the user's preffered language using Now Assist.

Raja123
Tera Contributor

Wednesday - last edited Wednesday

Hi Team,

 

I got a requirement where I need to provide the ability to users summarize Procurement case in the user's preffered language using Now Assist.

 

I don't find any related community articles related to this to achieve this functionality, could someone please help me with your inputs to develop this functionality.

 

Thanks,

Raja

0 Helpfuls
  • 180 Views
1 REPLY 1

Vipul Sethi
Mega Guru

Thursday

A possible approach is to rely on Now Assist’s native multilingual generation to produce summaries in the user’s preferred language.
ServiceNow GenAI models can natively understand and generate content in multiple languages. Based on prompt instructions and user language context, the summarize skill may generate the output directly in the user’s language for supported languages.

Example Prompt instruction for Now Assist Skill:
1.Summarize the procurement case clearly and concisely.

2.Include the purpose of the request, current status, key financial details,
and any next steps or pending actions.
3.Use the current user’s preferred language ({{user.language}}) for output.  //you can get the language value from user profile


Here the link for details about now assist translation
https://www.servicenow.com/community/now-assist-articles/multilingual-support-for-servicenow-generat...

0 Helpfuls