Survey Analysis

[JinkaH]

I didnt understand the requirement for the survey analysis .Could you please help,
Survey analysis is a form section but they are asking related list table view ,didnt understand the requirement properly

a) Survey Analysis tab is to be completely reworked to clearly display all analysis findings in a related list table view (separate line per root cause identified). Old structure and fields are to be removed. 

b) Call Back Analysis tab is to be deleted.

c) Assessment Instance Questions tab is to be added, showing answers to all survey questions at a glance.

So that we can streamline the analysis done on the surveys submitted by end users and prepare the ground for an AI-driven survey analysis.

Survey Analysis tab - related list table view should contain the following columns:

• *RootCause# (Automatically populated)

• *SUR# (Automatically populated)

• *AINST# (Automatically populated)

• *INC# (Automatically populated)

• (Optional) Main Finding (manual check box)

• *Overall Satisfaction Status (Automatically populated, Dissatisfied = Overall Rating 1,2,3 and Satisfied = Overall Rating 4,5)

• *Overall Rating (Automatically populated from ISAT Survey)

• *Main Reasons for Rating (Automatically populated from ISAT Survey if available + Drop-down -> select from list)

• *Root Causes for Rating (Drop-down based on Main Root Causes for Rating -> select from list + include user cases & description as supporting information)

• *Caused by ([Assignment Group] involved on the incident or [Service Offering] select from all)

• *Recommended Actions (Drop-down based on Main Root Causes for Rating -> select from list + possibility to add additional ones manually)

• *Analysis Conclusions (free text)

• (Optional) Additional End User Feedback Requested: Date

• (Optional) Additional End User Feedback Received: Date

• (Optional) Additional End User Feedback Details: (free text)

• *Survey Analyst (insert name)

*Mandatory fields when changing Survey Analysis form to state: "Closed Complete".

All fields are mandatorily to be filled in per Root Cause before completing the Survey Analysis, except: Main Finding, Additional End User Feedback Requested: Date, Additional End User Feedback Received: Date, Additional End User Feedback Details: (free text) - which are optional.

Drop-downs are dynamically populated based on the defined structure : e.g. Dissatisfied -> Communication throughout the process -

Call quality / soft skills / professionalism issue

Preferred language not supported

Incident communication rules not followed / lack of proactive updates

Contact attempt or callback ineffective

End user had to repeat information

Dissatisfaction with standard communication process — no operational fault

Project / change communication impact

Other — communication

Recommended Actions depend on the selected Root Causes, and the Analysts should be given the possibility to manually add additional Recommended Actions. Use Cases & Description 
are to be added as supporting information for each of the Root Causes.