Task Summerization_Now Assist

Jyo090
Tera Contributor

‎04-13-2026 02:27 AM

Hi All,

 

Anyone has done customization of Incident summarization into Task summarization in Now assist. if yes. Please share the steps.

 

Thanks in advance.

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4 REPLIES 4

Dr Atul G- LNG
Tera Patron

‎04-13-2026 02:29 AM

Hi @Jyo090 

What exactly you want to make a change?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Jyo090
Tera Contributor
In response to Dr Atul G- LNG

‎04-13-2026 02:31 AM

Hi Atul, I want to create a new custom skill as Task Summarization to summarise the sc_task tickets.

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Dr Atul G- LNG
Tera Patron
In response to Jyo090

‎04-13-2026 02:34 AM

Hi @Jyo090 

 

I think you can do by copying the OOTB skill, and and change table, and try it.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
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Tanushree Maiti
Tera Patron

‎04-13-2026 02:40 AM

Hi @Jyo090 ,

 

Refer : Generating task summarization for incident records 

  Summarize an incident by using Now Assist for IT Service Management (ITSM) 

 

https://www.youtube.com/watch?v=OwYnrZ6cD40

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Configure Case summarization
Configure Case summarization
youtube.com/watch?v=OwYnrZ6cD40
Learn the first steps on how to configure the Case Summarization skill in Now Assist for CSM from start to finish. This video walks through each step in the Now Assist Admin Console - inputs, prompts, triggers, access, availability rules, role-based display, and final activation. The next step is
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