Task Summerization_Now Assist

Jyo090
Tera Contributor

4 weeks ago

Hi All,

 

Anyone has done customization of Incident summarization into Task summarization in Now assist. if yes. Please share the steps.

 

Thanks in advance.

0 Helpfuls
  • 285 Views
4 REPLIES 4

Dr Atul G- LNG
Tera Patron

4 weeks ago

Hi @Jyo090 

What exactly you want to make a change?

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Jyo090
Tera Contributor
In response to Dr Atul G- LNG

4 weeks ago

Hi Atul, I want to create a new custom skill as Task Summarization to summarise the sc_task tickets.

0 Helpfuls

Dr Atul G- LNG
Tera Patron
In response to Jyo090

4 weeks ago

Hi @Jyo090 

 

I think you can do by copying the OOTB skill, and and change table, and try it.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Tanushree Maiti
Kilo Patron

4 weeks ago

Hi @Jyo090 ,

 

Refer : Generating task summarization for incident records 

  Summarize an incident by using Now Assist for IT Service Management (ITSM) 

 

https://www.youtube.com/watch?v=OwYnrZ6cD40

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
0 Helpfuls