A conversation topic becomes valuable when it enables interactive input options that aren't inherently available in the Now Assist Chat panel within Next Experience—such as yes/no selection buttons or file upload capabilities. Integrating these inputs with an AI Agent is achievable by incorporating tools, either through catalog items or conversational topics.
While AI Agents can handle many tasks autonomously, the Agentic Workflow plays a crucial role in structuring AI-driven processes within Virtual Agent. Even if the AI Agent manages all interactions, the workflow ensures proper execution, system integrations, and response logic. At its core, it acts as a trigger and reasoning mechanism, defining how the AI interacts with different requests while maintaining efficiency.
