Unable to access to now assist skill kit after updating now assist skill kit.

AdamN5180415730
Tera Contributor

3 hours ago

We recently udated our now assist for ITSM plugin to the newest version. 
After the update we no longer have access to Now Assist Skill Kit.

AdamN5180415730_0-1770156328428.png

Before the update we can access it just fine. 
I do have the sn_skill_builder.admin role.
Some of our application runs on now assist skills we made ourselves but now all of them are not working. 


0 Helpfuls
  • 248 Views
2 REPLIES 2

Dr Atul G- LNG
Tera Patron

3 hours ago

This seems to be a role issue. Can you check the if any ACLs were added and are causing the problem? Else log a Now support case as it is issue after update.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

PREMSAIA
Tera Contributor

2 hours ago

Hi Adam,

Can you check you have the both of this roles sn_skill_builder.admin & sn_nowassist_admin.nsa_admin role.

0 Helpfuls