Hello Everyone I am working on creating RCA for the problem using Gen AI. I have created a prompt successfully considering "Cause notes" & "Fix Notes" and getting result when i run the Test run. However i want to create a UI action called "Summarize ...
I noticed that there is a update data on this table last year but I can't find job or import job which updates data in table core_country. I want to ask is there really a job to update data in the table or data from this table is affected by ServiceN...
Hi Guys, What's the best way to move developments related to Now Assist from sub production environments to prod environment? I'm setting up our dev environment and production (plugin installation, updates etc) at the moment and I did some configurat...
Hi! A question has come up regarding configuring the case summarization skill. (1) Specifically, is it possible to remove one of the sections of the summary - namely the "SLA"? (2) If is is possible, then will that configuration persist through...
Any idea why Now Assist is unable to identify the affected users related to the Security Incident in the screenshot, even though they are clearly visible in the record? I've seen a demo of this same scenario where Now Assist identifies the affecte...
Hello Everyone,Maybe a rather basic question, but it feels like I have missed something important. I am trying to enable Now Assist Skill Kit on our Instance for testing purposes, but haven't been able to figure it out yet.I have validated the access...
Now Assist keeps giving the same conversation summary for every conversation as show in the screenshots below. How can I fix this?
Hello Experts,I have a question regarding the Incident Summary functionality.Are there any known cases where the Incident Summary feature does not work properly?For example, if there are more than X interactions in an incident, does the summary fail ...
why i cant see ServiceNow AI Agent Studio
Hello Experts, I have a question regarding the Now Assist Skill Kit. Is it possible to summarize multiple incidents using this feature?Specifically, I would like to know:Whether it can summarize a parent incident along with its child incidents.Whethe...
Hi, I have activated Now Assist in Virtual Agent and Now Assist in AI search in my instance and am doing some test to know its behaviors.I have found that VA sometimes return unrelated catalog items.Do you know which fields are used for searching rel...
Hello all, Not sure, if it is too much to ask for, but will NowAssist be made available in the PDIs anytime soon? Regards, Anish
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what is the relationship between Now Assist and AI agents, and what are the differences between them?
