We are trying to adopt NowAssit to make our Service Desk Agents' life easier but we are struggling to implement some use cases. One of the major usecase is the NowAssist chatbot can enable the user to "self-service" or resolve their issue by themsel...
Does anyone know how to integrate Now Assist with a custom table?So far, I’ve only been able to use Now Assist with the Incident table.If anyone has a solution for this, I’d really appreciate your help. Thanks,Amit Sharma
Hello,I'm trying to implement a custom skill that uses a RAG retriever. The skill takes an incident record as input and I would like to use a RAG retriever in order to look for resolutions on similar incidents. I configured the retriever to use a sea...
Hello team, I am looking for the some real use cases which can be handled by the AI agents and it could be easy to implement also ? Regards,Jay
Hello Enthusiasts!How can we fetch the list of groups that were assigned a change ticket in the last 12 months?All help is greatly appreciated. Thanks.
Keen to hear what might be the possible use cases for AI Agents to solve ? Consolidated list (from comments below ): a) user asking for recommendations on X days leave in next Y months which provides maximum coverage of company holiday calendar a...
I'm currently trying to implement Now Assist with the Virtual Agent in a Personal Developer Instance (PDI) and running into problems with the NLU (Natural Language Understanding) component. The NLU doesn't seem to function as expected, and I'm not su...
I have a fulfiller group who what's to categorize all of their RITMs and scTask that come into their queue. They're asking for a field that can be all to all of their forms (10 forms total). I was thinking of making a variable set with a "category" f...
Hi All, We are going live with Now Assist next week. We are not having complete idea to create FAQ as per end-user questionaries'.Does anyone created FAQ for end-users for Now Assist questions includes like what if i did not get the proper answer, h...
Good day community,I'm hoping that someone can assist. I need to a single knowledge article to reside in two different knowledge bases. I researched how to accomplish this, but the instruction included clicking on "Add" in order to select a second ...
Is there a Now Assist simulator where I can practice installing and configuring Now Assist for ITSM?If not, is there another vehicle that will allow me to walk through configuring Now Assist?
Hi All,I have installed the plugin (Now Assist AI Agents) and assigned required roles (sn_aia.admin) for AI agent. but even after this I am not able to find Now Assist AI Agent from All.Do I need to install other plugins to make Now Assist AI Agent f...
Hello, With OOB configuration Virtual Agent returns a lot of information about the incident. Can this be altered? I would like to remove "priority" and "assigned to" information, this is not relevant for the end user.
Hi all, I have a quick and maybe basic question. Does Now Assist learn over time, so will it eventually give better answers to users queries within Virtual Agent conversations or within the Service Portal AI Search? I know that within one virtual ag...
Hello, All my automated tests using "Submit a form" action fail since we installed Now Assist.I found out the actions "Submit" and "Save" are differents from the standard, ie. before the Now Assist features are not installed. Is there a way to make t...
